• the item is defective
• the item does not match its description

Occasional Motto may not be able to accept order cancellations after postage label is created.

If something on your order needs to be changed once it has been placed, please contact us as soon as possible through the Contact Us form with your Order Number included.

Ability to make changes is not guaranteed and will be determined on a case by case basis.

If you are dissatisfied with your order or a specific item in your order, please contact us to discuss further.